By using Traderma’s service (for example, when you register for an account, purchase a service, enter a contest or promotion, communicate with us, on our sites or applications), you agree to our collection, use and sharing of your personal information as described in this policy. In some cases, particularly if you reside in a country governed by a data protection regulation, we may ask you to provide explicit consent to access our services before proceeding for further operations. In case of any roaming user profile or if you are a traveller visiting various countries around the world and avail Traderma’s services, then we will consider the country of registration as your primary country and the consents obtained at the time of registration will be valid for your processing of personal information. The privacy terms applicable as per the law of that country at the time of registration will be applicable to you.
You should not access or use the Website by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location. We will not be responsible or liable for any collection, storage or processing of your personal information or data if you use any mechanism or technology to access or use Website or Services which conceals your actual geo-location.
Collection of Personal Information and it’s use
‘Personal Information’ or ‘PII’ is defined as any information that identifies (whether directly or indirectly) a particular individual or natural person, such as the individual’s name, postal address, email address, and mobile number indicating to that particular person or is identifiable. When anonymous information is directly or indirectly associated with personal information, the resulting information can also be treated as personal information.
Traderma only collects the necessary personally identifiable information in order to respond to your requests for our customised products and services.
Traderma does not collect personally identifiable information about you except when you specifically and knowingly provide it. Traderma and its service partners use your personally identifiable information to operate the sites and services and to inform you of new features, services, and products from Traderma and its affiliates.
I. Information you provide to us
We may ask for and collect the following personal information about you when you use the Traderma.com and without this information we may not be able to provide you with all the requested services;
a. Registration Data
To use certain features on the website, Application and for the Services (such as event registrations and website campaigns), you may provide basic contact Information, including but not limited to:
- First Name
- Last Name
- Email Address
b. User profile details
We may further collect and record the following personal information under the “My Profile” section, which helps us provide customized feeds and maintain a user profile, including but not limited to:
- Email ID
- Date of birth
- Annual Income
- Mobile Number
c. User portfolio details
In addition to the above mentioned information, the user may also create a “Portfolio” by providing the financial details regarding the following:
- Trading theory
Financial information thus collected is essential in provision of services such as:
- Providing recommendations and daily alerts to the user
- Customisation of content on the website for enhanced user experience
d. Mobile device permissions
When accessing our application on mobile devices/ tablets/ TVs or any other device having access of the said application, we may request and gain access to the following:
- Accounts – Used for managing multiple user accounts within the app and for Login purposes
- Contacts – Used for accessing users Contact in order to share articles through the app
- Phone – To read phone state and enable user notifications on user’s device. IMEI is being collected to uniquely identify every user only
- Camera – In order for the user to upload images and profile image of the User. Let’s user use Camera inside of Traderma
- Microphone – To enable voice command related actions
- Storage – To access files folders from inside the App
- SMS – To send and receive verification messages
Permissions to these settings may be essential in adequate running of the application. Permissions can be managed through the respective user devices using the “settings” option.
II. Information you provide to us voluntarily
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Traderma.com, we may collect and store such information.
We may collect additional information at other times, when you provide feedback(s), modify your content or email preferences, respond to surveys, or communicate with us. This information may include your name, e-mail id, mobile number, location, etc.
III. Information we collect automatically
We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other devices used to access our service(such as mobile devices, tablets and other viewing devices). This information includes, but is not limited to:
- Activities on Traderma.com such as type of pages viewed, time spent on pages, search queries etc.
- Your interactions with our email, customer care and messaging platform.
- Geo-location information through IP addresses;
IV. Inferred Information through usage and log data
We may track certain information about you based upon your behaviour on the Traderma.com. We use this information for conducting internal research on our users’ demographics, devices, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.
We may also collect Your Information to track user behaviour and preferences for internal analytics and research. We may also use your information:
(i) To evaluate your interest for investment options, services, offers, subscriptions;
(ii) To perform analytics and conduct customer research, to determine your interest, for identifying content that generate sales and to analyse traffic patterns.
a. Interactive features
Traderma.com has many features that provide for users/members to disclose their identities and communicate with other users/members. Your use of such features and disclosure of any personal details (e.g. e-mail address) by you through these features are at your sole risk and traderma.com accepts no responsibility for the same. However, if your privacy has been intruded as a result of participating in such features, you could notify us by e-mail at [email protected].
If you choose to post messages on social media accounts, message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We may also retain such information on an aggregated basis to formulate market trends and market sentiments. We do not, however, associate any of your personal information with these comments or posts while performing such analysis.
b. User Experience and Support
We identify and use Your IP address to help diagnose any problems with our server, and to administer our application. Your IP address is also used to help identify you and to gather broad demographic information to customise your experience on the traderma.com.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, etc.). We use this data to tailor your experience on the traderma.com, providing you with content that we think you might be interested in and to display content according to your preferences.
V. Information we collect through third parties
a. Social Media Login
When you register using your other accounts like on Facebook, Gmail etc. we shall retrieve Information from such accounts to continue to interact with you and to continue providing the Services. We collect the following information from the respective social media platforms, including but not limited to:
- Facebook – Public information, Name, Email id, friend list
- Google – First name, Last name, Email id
VI. Purposes and Lawfulness of processing
Traderma will only collect and process personal data about you where we have lawful basis. Lawful basis on which we would process your personal information includes obtaining explicit consent from you for processing your personal information or processing for “legitimate interests” where processing is necessary by us to provide you with customer support or process your data for providing premium services (For e.g. processing of your information by our payment gateway service providers).
We use information to provide, analyse, administer, enhance and personalise our service and marketing efforts, to process your registration, your orders, payments, and to communicate with you related to the cases mentioned below. For example, we use information to:
- determine your portfolio requirements and provide personalised suggestions, tips and predictions on market trends, alerts on the market changes and statistics of indices, all of which we think will be of interest to you;
- prevent, detect and investigate potentially prohibited or illegal activities, including fraud;
- analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;
- communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we communicate news regarding traderma.com to you, details about new features and content available on the traderma.com, and special offers, promotional announcements, contests and consumer surveys, and to assist you with operational requests such as password reset requests.
- Notify you about changes in terms of service.
- Allow you to participate in interactive features offered through our Services.
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing, chargeback and collection.
We may use your information to provide you with personalised experience when you visit/use one of our sites/apps, and for insight and marketing purposes.
You can click on http://www.youronlinechoices.eu to modify your choices with respect to capturing of cookies from your website.
The Information as supplied by the users enables us to improve the Services and provide you the most user-friendly experience. In some cases/provision of certain service(s) or utility (ies), we may require your contact address as well. All required information is service dependent and the Company may use the above said user Information to, maintain, protect, and improve the Services (including advertising on the “Application”) and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages with your consent, as applicable by local laws [with an option to subscribe / unsubscribe (where feasible)]. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.)
Objection to Processing
Where your personal information is processed for direct marketing purposes, you may, at any time ask us to cease processing your data for these direct marketing purposes by sending an e-mail to us.
Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences. If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate. If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact our customer support team.
VIII. If you fail to provide consent
It is our duty to inform you that traderma.com is an ad-serving platform. Advertisements form the core of our business, therefore permissions to use and process your personal information to provide advertisements is essential for us to provide services to You. Use of personal information for ad-serving is a binding criterion and we will not be able to provide you with Our services if you fail to authorise us to use your personal information for the purpose of ad-serving and the activities related to it.
Traderma is not intentionally designed for or directed at persons less than 16 years of age. Traderma does not knowingly permit any person who is under 16 years of age to register with the services or to provide any other personally identifying information. If Traderma becomes aware that any personally identifiable information of persons less than 16 years of age has been collected on the traderma.com without verified parental consent, then Traderma will take the appropriate steps to delete any such information and notify the parent.
X. Data transfer, storage & processing globally
XI. Security and compliance with laws
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorised access, loss, destruction, or alteration. Some of the safeguards we may use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your traderma.com account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorised use of your account, please contact us by contacting our customer support team.
XIII. Contact information
You can write to our data protection officer in case of any grievance or compliant. You have the right to complaint about the data processing activities carried out by traderma.com before the competent data protection authorities.
If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please email us at [email protected]